How to deal with wrongly fulfilled orders

It may happens hat some orders were wrongly fulfilled. Either because Shopify fulfilled them automatically, or because of some mistake.

Check below to learn how to deal with wrongly fulfilled orders

Deactivate Shopify Autofulfillment Feature

To be able to process your orders with DSers Pro, the status of the orders on Shopify should be unfulfilled.

Shopify has a feature to automatically mark your orders as fulfilled when you receive them, rendering you unable to process the orders with DSers Pro.

Therefore, you need to make sure you have deactivated Shopify autofulfillment feature.

To do so, go to your Shopify admin page, and go to Setting - Checkout

In the Checkout setting, find the Order processing part. Make sure you select "Do not automatically fulfill any of the order's line items"

Don't forget to SAVE your new settings.

Rollback Fulfilled Order

If your order is fulfilled on Shopify as below

It will be fulfilled on DSers Pro as well

Please contact our Customer Service team and let them know you want to rollback an order. They will guide you and help you.

Don't hesitate to contact us if you have any questions



 DSers is a platform that provides drop shipping solutions. It helps to improve the efficiency of people with online stores by allowing users to place multiple orders to AliExpress in just ONE CLICK. 


 Subscirbe us to get the latest information of drop shipping industry. 

© 2023 by DSers