How to deal with AliExpress canceled orders

The orders you placed to AliExpress can sometimes get canceled for various reasons.

To help with replacing those orders, you can use DSers Pro Canceled Orders Optimization.


You can activate this feature in DSers Pro - Setting - Other


Once you activate this feature, DSers Pro will optimize the orders cancelled by AliExpress. The optimization by DSers Pro will greatly reduce the probability for the order to be cancelled again.


Concretely, AliExpress often flags some orders and cancel them due to the names of your customers. To bypass this, if you activate this feature, DSers Pro will add "NA" in the middle of your customer name.


By example:

"John McOrder" will become "John NA McOrder"


This will not influence your order, or create any issue with the delivery, but will help reduce the cancelation rate of the orders.


Don't hesitate to contact us if you have any questions!

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