DSers will automatically synchronize all the order status and information between Shopify, DSers and AliExpress.
The time it takes to synchronize may vary depending on the platform it's syncing from.
Here is a quick infographic of how long it takes for DSers Pro to sync orders
Read this article to learn how long it takes to automatically syncs from and to each platform!
From Shopify to DSers
DSers will synchronize instantaneously all new orders from Shopify.
As soon as you receive an order on Shopify, it will sync to DSers in the Awaiting Order tab.
Note: Shopify orders for which the payment hasn't been captured yet will sync in DSers Pending tab. Once the payment is captured, you can manually synchronize the order if it takes too long to change status on DSers.
You can check this article to learn how to deal with Pending orders
From AliExpress to DSers
DSers will synchronize the orders status and information from AliExpress every 6 hours.
We synchronize the orders from AliExpress at fixed hours, 4 times a day.
If you place an order DSers in Awaiting Payment and you go to AliExpress to pay for it, it may take up to 6 hours before it moves to Awaiting Shipment on DSers.
Note: you can manually synchronize to speed this up.
In the same way, once a Tracking Number is generated on AliExpress, it may take up to 6 hours to sync to DSers and move the order to Fulfilled.
Note: you can also manually synchronize to speed this up.
From DSers to Shopify
DSers will sync the Tracking Number and the Fulfilled status of an order to Shopify within 2 hours after it appears on DSers.
Once the Tracking Number of an order is synced from AliExpress to DSers and the order is marked as fulfilled on DSers, it will take around 2 hours for the Tracking Number to be synced to Shopify.
When the Tracking Number is synced to Shopify, the order will be marked as fulfilled on Shopify and the Shopify Shipping Confirmation mail will be triggered if you activated the Tracking setting on DSers.
Shopify Shipping Confirmation mail
If you activated the feature in DSers - Setting - Tracking
DSers will automatically trigger the Shopify Shipping Confirmation mail when the tracking number is synced from DSers to Shopify. You can learn more about this feature here. With this feature, you don't need to worry about notifying your customers when your orders are shipped out!
Don't hesitate to contact us if you have any questions!